Privacy Policy for verdon.sbs

This Privacy Policy explains how Oak & Dovetail Carpentry (“we”, “us”, “our”) collects and processes personal data when you use https://verdon.sbs (the “Site”). By accessing the Site, you agree to this Privacy Policy.

1. Introduction

We operate in Newcastle upon Tyne and across Newcastle, Gateshead, North Tyneside. Our processing follows the UK GDPR, the Data Protection Act 2018, and—where applicable—the CCPA. This document describes data categories, purposes, lawful bases, retention, sharing, user rights, cookies, and contact routes.

2. Data We Collect

Personal data: name, email, phone number, address, project details submitted via forms or email to contact@verdon.sbs.

Technical data: IP address, device identifiers, browser type, pages viewed, and referrers collected via server logs and analytics.

Cookies & similar tech: essential cookies for security/session; analytics cookies to understand usage; advertising cookies to measure campaign performance.

3. How We Use Data

We use data to provide quotes, deliver carpentry services in Newcastle upon Tyne, answer enquiries, schedule visits, invoice, and provide aftercare. We also use data to maintain security, debug, prevent fraud, and improve content relevance for visitors in the UK.

Lawful bases include performance of a contract, legitimate interests (running and protecting the business, marketing similar services), and consent (non-essential cookies and certain marketing).

4. Sharing with Third Parties

We share data with processors who help run Oak & Dovetail Carpentry—hosting providers, email services, CRM tools, analytics platforms, and payment providers. Each processor is bound by a data processing agreement. We may disclose information where required by law or to defend legal claims.

5. Third‑Party Services

We use tools such as Google Analytics to understand traffic and improve the Site. These services may set their own cookies and process pseudonymous identifiers and usage data. Advertising networks may record conversions to optimise ads in the UK. See our Cookies Policy for specific cookie categories and controls.

6. Retention & Security

We retain enquiry records for up to 24 months after last contact unless a longer period is required for tax or legal compliance. We implement technical and organisational measures—encryption in transit, role‑based access, regular updates, and least‑privilege—to protect data.

7. Your Rights

Under UK GDPR you can request access, rectification, erasure, restriction, portability, and objection. CCPA residents may opt‑out of “sale”/“sharing” for cross‑context behavioural advertising. To exercise rights, email contact@verdon.sbs and include “Privacy Request” in the subject.

8. Children

Our services are not directed to children under 13. We do not knowingly collect data from children. If you believe a child provided data, contact us to delete it.

9. Changes

We may update this Policy. The “Last updated” date reflects the latest version. Continued use of https://verdon.sbs means you accept the revised terms.

10. Contact

Controller: Oak & Dovetail Carpentry, 9 Grey Street, Newcastle upon Tyne NE1 6EE, United Kingdom. Email: contact@verdon.sbs. Phone: +44 191 249 8034.

Last updated: August 2025.